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HOW TO CHOOSE THE BEST ISP:

When searching for the right ISP there are a number of items to look at. How much is it going to cost me? What is the connection like? What are the Features? Is it available in my area? You will soon find that there are many ISP’s to choose from. So, it is beneficial for you to pick the right internet service provider.

The cost is probably the most important aspect to most subscribers. Yet, many are not willing to put up with the low quality provided by free ISP’s. This leaves them looking for low cost ISP’s. The best way to find the lower cost ISP’s is to search for them. Most of the ISP’s you are going to see advertising are going to be a bit higher than those who do not have as much advertising. A search of the internet may help you find some of these ISP’s.

Although the price may be right, if your connection is weak you may not to go with that ISP. This can happen because problems with the cable or phone lines are common with the ISP. It can also occur if your ISP has a large volume of users trying to access the internet at the same time. This is particularly true with dial-up ISP’s that do not have enough phone numbers. Also you want to make sure that the ISP is compatible for the tasks you want to do. For instance, AOL users sometimes have problems with some aspects of the net. This is because the program that runs AOL is so dominating. If you frequent certain sites, they may list ISP’s that have problems using the site. This usually applies to sites that have music, video and effects but don’t really apply to straight text.

The features are also important. In fact, if you don’t want to be frustrated with pop-ups you may find yourself drawn to ISP’s that offer pop-up blockers and virus protection. You may be worried about your children surfing the web. A feature to block adult sites may be what you are looking for in that case. ISP’s are coming up with new features all the time so you really do have some choices here.

Another important aspect is availability. Not all ISP’s are widely available. This is especially true for ISP’s that are free or low cost. Even if an ISP is available in your area, there may not be an available local phone number. When you use your dial-up modem with a long distance number you may incur long distance charges while you are on the net. In addition, if there are local numbers but not many of them, you may have trouble connecting to the internet.

Internet Service Provider or ISP is a company that provides access to the Internet.

Before choosing an ISP, it is important to assess your company's business and marketing goals. You should find out what your organization will be using the Internet for. Once you've determined this, you can contact ISPs that serve your geographic area and ask them about their services. Those questions below will help you better understand that your local ISP offers.

Technical Questions About Reliability

1. Does the connection work at all hours of the day?

2. When are you busiest?

3. Does the connection support the speeds/types of hardware/software you want to use? Have specific questions to ask them. Know your operating system and the software that you need to use. Does the provider support 56K? Does it use the U.S. Robotics' x2 or Rockwell/Lucent's K56flex standard or both of them?

Technical Support and Troubleshooting

1. Is support part of normal service or an added cost?

2. What are the hours of coverage for network operations?

3. Is telephone support available via a local call, 800 number, or long distance?

4. Is there technical help available via e-mail? If yes who answers the questions and how soon?

5. Is there help and/or manuals available online?

6. Is there a user-friendly interface to Internet resources?

7. What software is provided and/or required?

8. Are the Internet tools that you need (such as e-mail, telnet, FTP, Usenet/News, Gopher, WAIS, WWW, or Lynx) available?

Business Arrangements and References

1. Are free trial connections available?

2. What local and 800 phone numbers are available for you to use?

3. Can multiple users access the same billing account simultaneously?

4. Can multiple user IDs/mailboxes use the same billing account?

5. Are there surcharges for any types of connections or particular hours of the day?

6. What kind of contract or services agreement is required?

7. What options are available for billing and payments? Discounts for pre-payments?

8. Are there refunds for early termination or if service is not satisfactory?

9. Are there any options that will reduce (or increase) your costs?

10. Are group discounts available? (Start your own group!)

11. After placing an order, how long does it take to make the connection active?

12. Are there charges for file storage?

13. Is space for Web pages included?

14. If you travel and want to access the Internet while you are on the road, ask about accessing your ISP from the cities you visit.

15. How long has the provider been in business?

16. Can you get answers to your questions in writing?

17. Ask for names of two to three similar users and check with them regarding their experience.